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Your Privacy Matters

At Soul Tonic Counselling, we’re committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website (www.soultoniccounselling.co.uk) or engage with our counselling services.

What we collect

We adhere to the General Data Protection Regulation (GDPR) and the Data Protection Act, and we’re registered with the Information Commissioner’s Office (ICO).

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Website Data When you browse our site, we automatically collect basic technical details about your device, such as IP address, operating system, browser type, referring site, pages visited, and timestamps. We may also log interactions like link clicks to help improve your experience. 

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Personal Information Depending on your engagement with us, we may collect:

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  • Website Enquiries: Your name, contact details (phone or email), and any information you choose
    to share.

  • Counselling Sessions: Your name, contact details, date of birth, address, preferred contact method, relevant medical or psychiatric history, GP information (if applicable), and session notes.

Why We Use Your Information

We use your data to:

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  • Respond to enquiries and enhance your experience.

  • Tailor our services and website based on feedback.

  • Monitor the effectiveness of promotional efforts.

  • Make appropriate referrals (with your consent or in emergencies).

  • Maintain anonymous session notes, as required by the British Association for Counselling & Psychotherapy (BACP).

Keeping Your Information Secure

We follow BACP-recommended safeguards to protect your data:

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  • Information is stored securely on locked and password-protected devices.

  • Phone numbers are deleted after a set period; emails may be retained for ongoing communication.

Sharing & Confidentiality

Your information is never shared unless:​

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  • You’ve given explicit consent.

  • It’s necessary for the purpose it was collected.

  • We’re legally required to do so.

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Confidentiality is central to our practice. We may only break confidentiality if there’s a serious risk of harm to you or others. We retain information only as long as necessary, in line with BACP guidelines. We never sell or trade your data. All therapy discussions remain confidential. During clinical supervision (a BACP requirement), client cases may be discussed using initials or first names only to ensure the highest standard of care.

External Links

Our website may include links to third-party sites. Please note that we are not responsible for their
privacy practices.

Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be reflected by the revised date at the bottom of this page. We encourage you to review it periodically.

Your Consent

By using our website, submitting forms, leaving voice messages, or attending counselling sessions, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.

Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to reach out at: SoulTonic.Counselling@hotmail.com

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